Connect enquiries
Connect conversations and compatible sources to your CRM records. The context and next action stay visible.
WhatsApp Business · CRM · AutomationWhatsApp Business.
WhatsApp Business.
Simplify every conversation.
Your customers message you on WhatsApp. GoSocial helps organise conversations, connect enquiries to your CRM and prepare the right messages. Your team gains clarity and stays in control of the relationship.
Tailored configurationCentralised trackingHuman handover
THE GOSOCIAL JOURNEY
WhatsApp Business · 3 connected steps.
01
Start the conversationAn enquiry received
Your businessWhatsApp Business · preview
Contact saved in the CRM
Source: your website · Status: new enquiry
Source: your website · Status: new enquiry
Fictional illustration · journey to configure around your tools
A clear next step. An organised follow-up.
02
Organise follow-upCRM & tailored replies
03
Prepare the appointmentYour team takes over
They trusted us with their project.
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WhatsApp Business in MoroccoMessages received.
Messages received.
Follow-up that moves forward.
A conversation should lead somewhere. We define the useful steps: welcome, qualification, appointment booking, quote follow-up and handover to your team.
Prepare replies
Clear messages, practical information and templates suited to your business. Build consistency while keeping your own tone.
Organise the handover
Assign enquiries, create tasks and define when a colleague should take over the conversation.
Your everyday conversationsAutomate what helps.
Automate what helps.
Keep people where they matter.
Welcome & guidance
Acknowledge an enquiry and guide the contact according to their needs. Special cases are passed to your team.
Appointments & reminders
Prepare confirmations, access information and reminders, based on the available tools and customer preferences.
Quotes & follow-ups
Schedule relevant follow-up. A reply or status change can stop the sequence.
Ads that open WhatsApp
Connect Facebook and Instagram ads that open a WhatsApp conversation to a follow-up journey. Acquisition and conversation work together.
Follow-up after the first conversation
Create a reminder task or next step in the CRM. Your team can find the customer’s needs and useful history.
Email & SMS alongside WhatsApp
Integrate WhatsApp into a consistent journey with other channels, according to contacts’ consent and available connections.
Your tools, connectedWhatsApp and your CRM
WhatsApp and your CRM
work together.
GoHighLevel, Zoho, HubSpot or your existing tool: we check available integrations before choosing the setup. The WhatsApp Business Platform enables connections through its official API and compatible providers.
Explore our CRM supportA clear scopeConfiguration.
Configuration.
Messages.
Testing. Getting started.
We define access, the journey, templates, trigger rules and stopping conditions. We test scenarios before launch.
Business-initiated messages use approved templates when required. Contact consent, opt-outs and human handover are part of the journey. Understand WhatsApp messaging rules.
Budget & transparenceA clearly defined project.
A clearly defined project.
Separate cost categories.
The quote separates our setup, support, subscriptions and any messaging charges. Advertising budget remains separate if you also want to launch campaigns.
We start with your needs.
Conversation volume, team size, existing tools and priority scenarios define the scope. We prioritise a setup your team can use.
Request a proposalYour questionsBefore connecting
Before connecting
your conversations.
Is the WhatsApp Business app enough?
It may be enough for simple use. For more advanced integrations and automation, we review Business Platform options and compatible services.
Can I keep my existing number?
We check your setup and the provider’s options before confirming the journey. No migration begins until its effects on your use are clearly defined.
Can you connect WhatsApp to my CRM?
Yes, when your tools’ connectors or API allow it. We confirm the information synced, permissions and costs before launch.
Does follow-up replace my team?
No. It helps with welcoming and organising enquiries. Conversations requiring advice, negotiation or a decision remain with your team.
A CONNECTED ECOSYSTEM
Our technology partners.
Complementary platforms to build, promote and grow your digital presence.
Let’s talk about your next stepYour project deserves
Your project deserves
a plan that
works.
Book a 30-minute conversation. We’ll discuss your business, what you already have and the next useful step.
Prefer to write? Our contact form is also available.
Choose your 30-minute consultationOpen the booking calendar ↗
Preparing available times…
Un parcours connectéAvant le message.
